Jaycee Burton is an Account Manager at Optical Training Institute. She partners with practices to support adoption and engagement, helping teams successfully implement and gain value from their training programs. Her responsibilities include onboarding support, client education, and fostering strong relationships that promote long-term success.

Prior to joining Optical Training Institute, Jaycee worked in healthcare technology and customer success, supporting medical, dental, and optometry practices with implementation, training, and operational improvements. She collaborated cross-functionally to streamline processes, improve client adoption, and guide teams through workflow changes so new systems could be integrated smoothly into daily operations.

Her experience working directly with optometrists and clinical staff provides her with a practical understanding of practice workflows and team dynamics. This perspective allows Jaycee to anticipate client needs, communicate effectively with both leadership and staff, and help practices confidently develop their teams and enhance the patient experience.