Troubleshooting the Demanding Patient

Author: Debra Bennett, ABOC, NCLE-AC

Debra Bennett has no relevant financial relationships to disclose. The content and format of this course is presented without commercial bias and does not claim superiority of any commercial product of service.

Course Description

Troubleshooting the demanding patient is like troubleshooting any other patient. The demanding patient requires more patience and often a more creative approach to your usual routine. At the conclusion of this program, you should be able to troubleshoot lens and frame issues and develop effective strategies to work with demanding patients while maintaining a cordial and professional relationship.

Course Objectives

• Compare effective strategies to work with demanding patients
• Recall ANSI standards when evaluating proper solutions
• Demonstrate the ability to troubleshoot lens and frame issues

Course Assessment

There is a 40-question test at the end of the course. A successful passing score of 80% is required on all ABO-NLCE continuing education courses in order to earn the designated number of credits. You will know your grade instantly after completing the course.