It’s a Team Sport – Optimal Office Flow

Author: Debbi Bennett, ABOC, NCLE-AC

Debra Bennett has no relevant financial relationships to disclose. The content and format of this course is presented without commercial bias and does not claim superiority of any commercial product or service.

Course Description

This course discusses the importance of good team work in an optical office, with the ultimate goal of happy eye care providers (ECPs) who provide excellent patient service. Using some comparisons to a well-functioning sports team, the course begins with design of a physical office with good patient flow plus worker accommodations. A typical office day and duties of the various ECPs are covered. Triage and troubleshooting techniques are discussed, as are staff meetings and mutual goal setting.

Course Objectives

• Define the principles of good teamwork in the optical office
• Analyze the current flow of the office
• Locate the areas of staff and patient interaction
• Recommend improvements for optimal patient flow
• Assess potential office areas that prevent good flow
• Determine potential corrections to the utilization of available space

Course Assessment

There is a 40-question test at the end of the course. A successful passing score of 80% is required on all ABO-NCLE continuing education courses in order to earn the designated number of credits. You will know your grade instantly after completing the course.