Quiz For This Used to Be a Closet: In-house Labs

1 point(s)

What can enhance communication with patients and other staff members

efficient equipment layout
knowledge of the operation of both dispensing areas
knowledge of equipment installation
small system footprint

1 point(s)

According to studies, what is the average profit of in-house finishing capabilities

$6,000 to $8,000 per year
$120,000 per year
$48,000 per year
$15,000 to $20,000 per year

1 point(s)

What will probably happen due to a long turnaround time

patients will be disappointed
orders will be picked up in a timely manner
your office will be considered efficient
order cancellations will decrease

1 point(s)

What will keep your office competitive

higher prices
lower costs
patient contests
staff contests

1 point(s)

What does ROI stand for

relatively operative investment
related optical interest
return of interest
return on investment

1 point(s)

Equipment connected to a computer should do what

easily connect with infrared technology
send the information for a job to the next piece of equipment
send the information for a job back to the prescriber
skip stations

1 point(s)

Which set up involves no time or costs

outsourcing jobs
in-house systems
inventory
lab supplies

1 point(s)

What will quality control measures accomplish

waste staff time
give the dispenser positive input
increase the redo rate
increase staff overtime

1 point(s)

What is the result of a re-do performed in-house

Quadruples the cost
Lenses will be slightly yellow
Creates confusion
Creates patient satisfaction

1 point(s)

Which of these is a good reason to outsource a job

the order calls for CR-39 lenses
the patient wants the glasses in 2 hours
the lens material is not in stock
the frame has an adequate bevel

1 point(s)

What is the best reason to trace a frame

the frame is to be discontinued
the patient is able to wear his or her glasses while new lenses are prepared
the lenses are to be discontinued
the patient can use a pair of ready readers during tracing

1 point(s)

What is a reason that an optical office might choose an outside lab

The lab provides quality services
The lab has CR-39 lens blanks only
The lab provides customer service on Tuesday and Thursday only
The lab is within walking distance

1 point(s)

Why is assessment prior to investment helpful

the office will be able to buy a bigger system
it will help to define the optimal system
assessment is not generally needed
80% of businesses don’t make an assessment

1 point(s)

Which of these is an important part of assessment

A minimum of 150 square feet
Measure all filing cabinets
Training only one optician on edger operation
Ventilation

1 point(s)

What other consultation is quite important

canvas the neighborhood to be sure other businesses will like the idea
consult with a tax planner
contact all ophthalmologists in the area for buy-in
consult with a professional real estate negotiator

1 point(s)

Which statement is true

Routine review of upgrades should be done
There is a standard system that fits all dispensaries
All lease agreements are standard
It is impossible to have machinery that includes drilling and grooving

1 point(s)

The ability to pair older equipment with newer equipment can be ______________

impossible
quite easy
problematic
expensive

1 point(s)

Which of the following statements is correct

always set up the lab in an u-shaped arrangement
be sure that there is room for a job tray next to each station
keep assembly tools in your lab coat
protective eyewear in the lab is not needed

1 point(s)

What is an example of a work-around

install sound insulation
bypass ventilation
only take inventory when mandated by local law
allow staff to use cell phones

1 point(s)

What is the purpose of a clean room set up

to make patients comfortable
to reduce noise
to keep the work area as free of debris as possible
to track inventory

1 point(s)

What is true about AR coating equipment

There are zero resupply costs once the unit is acquired
Smaller units are always ineffective
It can be a large investment
Location of a water supply is unnecessary

1 point(s)

What will an on screen display verify

shape
centering
block accuracy
any of the above can be seen on screen

1 point(s)

Free usage of a tracing device __________________.

is not to be expected
might be provided with a minimum order agreement
will not accurately transfer needed information
will delay turnaround time

1 point(s)

What is a recommended use of an input screen on a blocker

A patient enters their own paramaters
It can be used to add 3 mm to the lens taken from stock
It can be used to edit lens shape
It can be used to demonstrate a frame

1 point(s)

When does drilling speed and accuracy improve

using a standalone machine
using a hand Dremel drill
using an all-in-one machine with this feature
using a paper template

1 point(s)

This course considers a basic inventory of uncut blanks to be _______________

sphere lenses only
sphere and cylinder lenses up to 8.00 D
sphere and cylinder lenses from -3.00 to +3.00
best with Trivex

1 point(s)

A lens blank needs _______________________

both the base and ocular curves to be finished
the ocular curve to be finished
AR coating
tinting

1 point(s)

What is the first step of fining/polishing

apply scratch protection
trace the frame shape
remove roughness
check for accuracy

1 point(s)

Which of these calculations is needed for surfacing

Patient PD
Seg height
Any adjustments to pantoscopic tilt
Necessary blank size

1 point(s)

What is a flaw that can be revealed by inspection of a lens

fingerprints
dust
lens haze
tint percentage

1 point(s)

Which of these actions would likely create patient pull

Random phone calls
A recall campaign
Depersonalization
A doctor's recommendation

1 point(s)

During the installation of machinery, be sure to _____________________

ask for maintenance instruction
designate a go-to person
choose a patient-free day
all of the above actions are good

1 point(s)

Additional training or seminars regarding equipment ____________________

is not needed
is never free
attendance by staff members should be encouraged
must be given in house

1 point(s)

Advanced equipment ________________________

needs less human interaction
needs the most experienced optical staff member
needs extensive and continued training
is only found in large off premises labs

1 point(s)

Repair and adjustments can be ________________

offered by almost every dispensary
only done with a vise grip
costly to the dispensary
unwieldy

1 point(s)

Human error or equipment failure can cause what risk

an OSHA infraction
lens spoilage
an ANSI review
poor environmental conditions

1 point(s)

Polishing sticks can be used to __________________

tint a lens edge
polish a lens edge
dress a lens
dress a cutting wheel

1 point(s)

What is conducive to work flow

keep benches free of anything but current orders
store extra boxes anywhere in the lab
keep lenses in brown paper boxes and stack them anywhere
edge progressive lenses at the busy time of the day

1 point(s)

3-D printing of lenses is _____________________

not possible
approved by the ISO as a prototype
readily available
only available in polycarbonate materials

1 point(s)

What can create a winning strategy

offer a service or premium that increases patient loyalty
create large signs
offer limited lens powers
install an edger that exceeds your needs